Service staff's ability to act in a friendly and polite manner and to care for their customers, is an example of which of the following service dimensions?
A) Empathy
B) Communication
C) Credibility
D) Courtesy
Correct Answer:
Verified
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Q77: Willingness to help customers and provide a
Q78: When there is a gap between senior
Q79: The ability to provide the service dependably
Q80: Which of the following is not a
Q82: Front-line employees are important because:
A)Often they are
Q83: The first step in a service recovery
Q84: Company name and reputation is an example
Q85: Which of the following influence customer expectations
Q86: Characteristics of a level one relationship include:
A)Price
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