Willingness to help customers and provide a prompt response to customer problems, requests and questions refers to which of the following dimensions of service quality?
A) Reliability
B) Courtesy
C) Tangibles
D) Responsiveness
Correct Answer:
Verified
Q72: Which of the following is not a
Q73: Which of the following best describes a
Q74: Staff appearance, décor and layout refer to
Q75: Which of the following explains why there
Q76: Which of the following are benefits customers
Q78: When there is a gap between senior
Q79: The ability to provide the service dependably
Q80: Which of the following is not a
Q81: Service staff's ability to act in a
Q82: Front-line employees are important because:
A)Often they are
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