Providing a service that customers can trust, refers to which service quality dimension?
A)Assurance
B)Tangibles
C)Courtesy
D)None of the above

Name: Providing a service that customers can trust, refers to which service quality dimension? A)Assurance B)Tangibles C)Courtesy D)None of the above
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Assurance is the service quality dimension that refers to the knowledge, competence, and courtesy of service providers, as well as their ability to inspire trust and confidence in customers.

Providing a Service That Customers Can Trust, Refers to Which