What is the outcome of expected service being equal to perceived service?
A)Customer satisfaction
B)Customer dissatisfaction
C)Customer indifference
D)None of the above

Question

Quizplus · Accepted Answer

When the expected service is equal to the perceived service, customers are likely to experience customer satisfaction. This means that the customer's expectations were met, and they are happy with the service they received. This can lead to increased loyalty and repeat business from the customer.

What Is the Outcome of Expected Service Being Equal to Perceived