Customers' expectations are mainly formed through _______?
A) the company's promises
B) recommendations from friends
C) the company's advertising
D) all of the above
Correct Answer:
Verified
Q19: There are two core elements that are
Q20: Organizations are now becoming proficient users of
Q21: When does customer satisfaction occur?
A)When perceived performance
Q22: What does the "Product" element of the
Q23: A marketing strategy is an idea or
Q25: Any marketing strategy will be ineffective unless
Q26: Which of the following is an example
Q27: What does the "Place" element of the
Q28: Which of the following is not a
Q29: Which of the following is an example
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