Which of the following is an example of a "More is Better" characteristic of the Kano model of customer satisfaction?
A) In a hotel, customers expect service at reception
B) In a hotel, customers expect a rapid and satisfactory response to a complaint
C) In a hotel, customers expect access to telephony services
D) In a hotel, customers expect room service
Correct Answer:
Verified
Q24: Customers' expectations are mainly formed through _?
A)the
Q25: Any marketing strategy will be ineffective unless
Q26: Which of the following is an example
Q27: What does the "Place" element of the
Q28: Which of the following is not a
Q30: The marketing mix consists of which of
Q31: Service marketers have argued for a 7-Ps
Q32: Which of the following is not an
Q33: What is meant by the term "perceived
Q34: What are distribution channels?
A)Distribution channels are promotional
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