The _______ of productivity assumes that a firm's strategy is translated into tactics which can have an impact on customers and in turn feed through to market impacts (e.g. market share) and financial impacts (e.g. profitability) and ultimately to the value of the firm.

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The "chain of productivity" concept suggests that a firm's strategic decisions are implemented through tactics that affect customers, which then influences market share and profitability, ultimately impacting the firm's value. This chain-like progression from strategy to firm value underlines the interconnectedness of business decisions and their outcomes.

The _______ of Productivity Assumes That a Firm's Strategy Is