The textbook introduces a four step process for dealing with an objection raised by the prospect.In which step should the salesperson identify and clarify the objection?

Question

Quizplus · Accepted Answer

The step where the salesperson identifies and clarifies the objection is step 2 of the four-step process for dealing with objections. Step 1 involves listening to the objection, step 2 is identifying and clarifying it, step 3 involves responding to the objection, and step 4 involves checking if the response has satisfied the prospect. Therefore, option D is the correct choice.

The Textbook Introduces a Four Step Process for Dealing with an Objection