Evan is nervous as his clients begin to arrive at the sports property.As Evan talks to the sports property's service rep,he begins to relax because of the trust and confidence the service rep displays that all well go well This is an example of the service quality factor of

Question

Quizplus · Accepted Answer

The service rep displaying trust and confidence that all will go well is an example of assurance, which is one of the service quality factors. Assurance refers to the knowledge, confidence, and courtesy of service providers and their ability to convey trust and confidence to customers.

Evan Is Nervous as His Clients Begin to Arrive at the Sports