Shawn was at the baseball game with his son.During an exciting play his son knocked over a full container of popcorn and a soft drink.One of the employees of the sports property saw it happen,helped clean up the mess,then went and got the youngster a new container of popcorn and drink.This is an example of the service quality factor of
A) reliability
B) empathy
C) responsiveness
D) assurance
Correct Answer:
Verified
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