Shannon had just purchased a season ticket from the local hockey team.A few days later she received in the mail a handwritten thank-you note and a free parking pass for the first 10 games of the season.This is an example of the service quality factor of

Question

Quizplus · Accepted Answer

Empathy involves understanding and caring for the customer's needs on a personal level, which is demonstrated by the personalized thank-you note and the free parking pass.

Shannon Had Just Purchased a Season Ticket from the Local