The service quality factor of ________ refers to the service being delivered accurately and dependably.

Question

Quizplus · Accepted Answer

Reliability refers to the ability of the service provider to deliver the service accurately and dependably. This means that the service is consistent and trustworthy, and the provider can be relied upon to deliver what was promised. This is an important factor in achieving overall service quality. Empathy, responsiveness, and assurance are also important service quality factors, but they are not specifically related to accuracy and dependability.

The Service Quality Factor of ________ Refers to the Service