As part of managing the ________ component of service quality,Whitney works with the team's cheerleaders to make sure they always perform to the best of their ability during games.
A) reliability
B) empathy
C) intangibility
D) assurance
Correct Answer:
Verified
Q33: Service quality factors include the following except
A)reliability
B)empathy
C)intangibility
D)promptness
Q34: For a sports property,marketing service quality is
Q35: Some of the intangible elements of a
Q36: Research has consistently found that _ is
Q37: Mariah found that the speed of service
Q39: The service quality factor of _ refers
Q40: As part of managing the _ component
Q41: The service quality factor of _ refers
Q42: Shannon had just purchased a season ticket
Q43: A person's feelings of pleasure or disappointment
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