Question 1

When external change agents are charged with the diagnosis of the problem within the change model _________.
A)they often become immersed in theory and various conceptual frameworks that are less realistic than the managers would like
B)they often tend to see each problem separately
C)due to experience typically are better than top managers
D)A and B

Accepted Answer

The answer of When external change agents are charged with...

Question 2

James believes that a proposed curriculum change is not,as announced,an attempt to align classes with external expectations but a means to covertly reduce costs.James becomes a vocal opponent of the proposal.This form of resistance to change would be classified as _________.
A)parochial self-interest
B)misunderstanding and lack of trust
C)different assessments
D)low tolerance for change

Accepted Answer

James's opposition stems from a belief that the true motive behind the curriculum change is not being honestly communicated, indicating a lack of trust in the reasons provided for the change.

Question 3

When top managers are charged with the diagnosis of the problem within the change model _________.
A)they often become immersed in theory and various conceptual frameworks that are less realistic than the external changes would like
B)they often tend to see each problem separately
C)due to experience typically are better than external change agents
D)A and B

Accepted Answer

The answer of When top managers are charged with the...

Question 4

Three steps have been associated with implementing change: ________.
A)unfreezing,instill new learning,refreezing
B)freeze in place,instill new learning,refreeze
C)thaw past entrenchments,warm to change,boil up desire to change
D)None of the above

Accepted Answer

The three steps associated with implementing change are unfreezing (acknowledging the need for change and creating a desire for change), instilling new learning (providing training and resources to support the change), and refreezing (consolidating the change and establishing it as the new norm). Option A accurately represents these three steps. Option B has the incorrect first step, while option C has vague and inaccurate descriptions of the steps.

Question 5

William G.Dyer,a noted organizational effectiveness scholar,found that if certain conditions are present,a change intervention will bring about the desired change.

Accepted Answer

The answer of William G.Dyer,a noted organizational effectiveness scholar,found that...

Question 6

Disadvantages of using external change agents include _________.
A)a potential lack of rapport
B)a potential for mistrust
C)that they are less encumbered by organizational baggage or biases
D)A and B

Accepted Answer

The potential disadvantages of using external change agents are a lack of rapport with the organization's employees and a potential for mistrust due to their unfamiliarity with the organization's culture and values. However, one advantage is that they may be less encumbered by organizational baggage or biases.

Question 7

Change agents can be _________.
A)external to the organization
B)internal to the organization
C)external and internal change teams
D)All of the above

Accepted Answer

Change agents can be external to the organization, such as consultants, or internal to the organization, such as managers, employees, or a dedicated change team. Therefore, option D, which includes all of the above, is the best choice as it accounts for all possible change agent scenarios.

Question 8

Environmental forces of change include: _______.
A)social and political change
B)technology
C)employee strikes
D)A and B

Accepted Answer

Environmental forces of change refer to external factors that affect an organization's operations and performance. Social and political change and technology are two of the most common types of environmental forces of change. Employee strikes, on the other hand, are an internal issue within an organization and are not considered an environmental force of change. Therefore, the best choice is D, which includes both social and political change and technology as environmental forces of change.

Question 9

When considering the implementation of proposed change,"timing" refers to when the change is implemented not the length of time it will take to implement the change.

Accepted Answer

Timing refers to the specific point in time when the change is implemented, not the duration of the implementation process.

Question 10

The philosophy and policies of top management are typically considered separate from the formal organization.

Accepted Answer

The philosophy and policies of top management are integral to the formal organization as they guide the organization's strategic direction, culture, and operational practices.

Question 11

A wildcat strike may be considered _________.
A)an internal force of change
B)an external force of change
C)a moderator within the change model
D)A and B

Accepted Answer

Wildcat strikes are considered an internal force of change because they originate from within the organization, typically as a result of employee dissatisfaction.

Question 12

Senge proposed that the primary role of management in the learning organization is that of teacher.

Accepted Answer

Peter Senge proposed that the primary role of management in a learning organization is that of a designer, steward, and teacher, but not solely as a teacher.

Question 13

Alex is resisting implementing automation in his area,not because he thinks it will harm the company but because he does not have experience with computers.This form of resistance to change would be classified as _________.
A)parochial self-interest
B)misunderstanding and lack of trust
C)different assessments
D)low tolerance for change

Accepted Answer

Alex's resistance to automation is due to his lack of experience with computers, indicating a low tolerance for change. He is not necessarily motivated by self-interest, mistrust, or a different assessment of the situation.

Question 14

Disadvantages of using internal change agents include _________.
A)perceived favoritism to their "home" unit
B)a potential lack of rapport with management
C)that they are less encumbered by organizational baggage or biases
D)A and B

Accepted Answer

The answer of Disadvantages of using internal change agents include...

Question 15

According to Dyer,when an internal change agent is used,the need for employees to see the link between the proposed change and organizational mission is no longer a factor of success.

Accepted Answer

According to Dyer, even when an internal change agent is used, it is still important for employees to see the link between the proposed change and organizational mission in order for the change to be successful.

Question 16

Which of the following is not an effective to decrease employee resistance to change?
A)Education and communication
B)Negotiation and agreement
C)Manipulation
D)None of the above

Accepted Answer

All the options listed (A, B, and C) are recognized methods to decrease employee resistance to change, though their effectiveness and ethical implications can vary. Education and communication can help in understanding the need for change, negotiation and agreement can address concerns directly, and manipulation, while less ethical, can be used to influence acceptance. Therefore, none of the options provided is incorrect in the context of decreasing resistance to change.

Question 17

The knowing-doing gap communicates that it is not enough to look at what is learned and knowledge gained about change,change strategies and resistance,but that this knowledge must be converted into action and evaluation.

Accepted Answer

The knowing-doing gap theory suggests that it is not sufficient to only have knowledge about a certain topic, but one must also take action and evaluate the effectiveness of that action.

Question 18

Rob suspects that if a planned reorganization takes place he will be transferred to a less prestigious position.Rob resists the change.This form of resistance to change would be classified as _________.
A)parochial self-interest
B)misunderstanding and lack of trust
C)different assessments
D)low tolerance for change

Accepted Answer

Rob's resistance to change is based on his parochial self-interest, meaning he is primarily concerned with his own interests and is not willing to accept a change that could potentially harm his career or status within the organization.

Question 19

The attitude survey is a useful diagnostic approach if the potential focus of change is _________.
A)small units within the organization
B)the total organization
C)the individual
D)All of the above

Accepted Answer

The attitude survey is useful in diagnosing the attitudes of the total organization, as it aims to provide a comprehensive understanding of the organization's prevailing attitudes towards a potential area of change. While it may also provide insight into smaller units and individuals within the organization, the primary focus is on the organization as a whole.

Question 20

Cindy believes that a proposal will not increase profitability but will in fact increase costs and decrease profit potential.Cindy lobbies against the change.This form of resistance to change would be classified as _________.
A)parochial self-interest
B)misunderstanding and lack of trust
C)different assessments
D)low tolerance for change

Accepted Answer

Cindy's resistance is based on her belief that the proposal will negatively impact profitability, indicating a different assessment of the situation compared to those who support the change.

Quiz 17: Managing Organizational Change and Learning

When external change agents are charged with the diagnosis of the problem within the change model _________.

James believes that a proposed curriculum change is not,as announced,an attempt to align classes with external expectations but a means to covertly reduce costs.James becomes a vocal opponent of the proposal.This form of resistance to change would be classified as _________.

When top managers are charged with the diagnosis of the problem within the change model _________.

Three steps have been associated with implementing change: ________.

William G.Dyer,a noted organizational effectiveness scholar,found that if certain conditions are present,a change intervention will bring about the desired change.

Disadvantages of using external change agents include _________.

Change agents can be _________.

Environmental forces of change include: _______.

When considering the implementation of proposed change,"timing" refers to when the change is implemented not the length of time it will take to implement the change.

The philosophy and policies of top management are typically considered separate from the formal organization.

A wildcat strike may be considered _________.

Senge proposed that the primary role of management in the learning organization is that of teacher.

Alex is resisting implementing automation in his area,not because he thinks it will harm the company but because he does not have experience with computers.This form of resistance to change would be classified as _________.

Disadvantages of using internal change agents include _________.

According to Dyer,when an internal change agent is used,the need for employees to see the link between the proposed change and organizational mission is no longer a factor of success.

Which of the following is not an effective to decrease employee resistance to change?

The knowing-doing gap communicates that it is not enough to look at what is learned and knowledge gained about change,change strategies and resistance,but that this knowledge must be converted into action and evaluation.

Rob suspects that if a planned reorganization takes place he will be transferred to a less prestigious position.Rob resists the change.This form of resistance to change would be classified as _________.

The attitude survey is a useful diagnostic approach if the potential focus of change is _________.

Cindy believes that a proposal will not increase profitability but will in fact increase costs and decrease profit potential.Cindy lobbies against the change.This form of resistance to change would be classified as _________.