Question 1

In terms of the deaf, Best Buy
A)Provides hearing aids at wholesale prices.
B)Provides American Sign Language interpreters to work with deaf customers online via a window on its website
C)Gives deaf customers a special discount.
D)Has yet to develop special programs but is intending to do so soon.

Accepted Answer

Best Buy provides American Sign Language interpreters to work with deaf customers online via a window on its website. This facilitates communication and provides equal access to their products and services. The other options are not mentioned as services provided by Best Buy.

Question 2

The advantage of social capital is that
A)Having many friends increases one's ability to finish school.
B)Who you know who can help you to get jobs.
C)You will have more contacts on social networking sites.
D)Being sociable is always an advantage.

Accepted Answer

Social capital refers to the resources and benefits that one acquires through their social networks and relationships. One of the most significant advantages of social capital is the potential for job opportunities and career advancement through knowing people who can help you. Having a large network of connections can assist with finding job leads, obtaining job recommendations, and accessing other valuable resources in the workplace.

Question 3

Classism can lead to problems in the workplace because
A)There are many false stereotypes about lower class workers.
B)Many Americans believe that there is social class mobility for anyone who works hard.
C)Movement between social classes is the exception, not the rule.
D)All of the above are true.

Accepted Answer

Classism can lead to problems in the workplace because there are many false stereotypes about lower class workers, many Americans believe that there is social class mobility for anyone who works hard, and movement between social classes is the exception, not the rule.

Question 4

According to this case, only one of the following has not been done by Best Buy employees for people with disabilities. Which one is it?
A)Worked with the Geek squad to identify products that would make it easier for people with disabilities to use technology.
B)Recruited new employees.
C)Volunteered at a nursing home.
D)Created a training program about understanding Autism.

Accepted Answer

The answer of According to this case, only one of...

Question 5

The advantages of employing people with disabilities include all but which of the following?
A)Attracting new employees
B)Retaining current employees
C)Increased absenteeism
D)Increased business due to good publicity

Accepted Answer

Increased absenteeism is not an advantage of employing people with disabilities. The other options are advantages, including attracting new employees, retaining current employees, and increased business due to good publicity.

Question 6

Research reveals that
A)Social class mobility in the United States has not increased in decades.
B)Immigrants are causing a problem in terms of social class mobility.
C)The importance of social class in the workplace is decreasing sharply because of technology.
D)Social mobility in the United States is one of the highest in developed countries.

Accepted Answer

Research has shown that social class mobility in the United States has not increased in several decades, indicating a lack of upward mobility opportunities for those born into lower social classes. Immigrants and technology were not mentioned as factors in this study, and while the US does have high levels of overall income mobility, this does not necessarily translate to social class mobility.

Question 7

Many people believe that everyone who works hard has an equal chance to advance in social class because
A)That is always true in the United States.
B)We see examples of famous people who have done this.
C)Social class in the United States is fluid.
D)Merit contributes the most to class mobility.

Accepted Answer

Many people believe in the possibility of social mobility through hard work because there are well-publicized examples of individuals who have risen in social class, reinforcing the idea that it is possible for anyone.

Question 8

Compared to previous age cohorts, Gen Xers (1960-1980)
A)Prefer to work in an organizational culture characterized by clear rules and regulations.
B)Tend to have lower expectations about their job security
C)Believe that work comes before family obligations
D)Are less techno-literate

Accepted Answer

Gen Xers grew up during a time of economic instability and corporate downsizing, which has resulted in a higher level of skepticism and lower expectations for job security. They tend to approach their careers with a "free-agent" mindset, looking for employers who offer opportunities for growth and development rather than job security.

Question 9

The Americans with Disabilities Act prohibits discrimination on the basis of a disability
A)In employment.
B)In transportation.
C)In telecommunications.
D)In all of the above.

Accepted Answer

The Americans with Disabilities Act prohibits discrimination on the basis of a disability in all of the above areas - employment, transportation, and telecommunications.

Question 10

Which of the following is not true about Include, Best Buy's Employee Business Network for people with disabilities?
A)It has clearly defined roles for its leaders.
B)It asks each new member to make a formal commitment to the group.
C)It checks on members progress towards their personal goals for their membership in Include.
D)All of the above are true.

Accepted Answer

All of the statements are true about Include, Best Buy's Employee Business Network for people with disabilities.

Question 11

Example(s) of "reasonable accommodation" under the Americans with Disabilities Act include
A)Reducing clutter and distractions for an employee with a brain injury.
B)Installing an elevator at a small business that has five employees.
C)Hiring a person with a disability even if she cannot perform the essential functions of the job.
D)All of the above are examples of "reasonable accommodation" under the law.

Accepted Answer

Reasonable accommodation under the Americans with Disabilities Act means making changes to the job or work environment to allow a person with a disability to perform the essential functions of the job. Reducing clutter and distractions for an employee with a brain injury is an example of a reasonable accommodation as it allows the employee to perform their job to the best of their ability.

Option B is incorrect because it is not reasonable to expect a small business to install an elevator, which can be very expensive, just to accommodate one employee. Option C is incorrect because employers are not required to hire someone who cannot perform the essential functions of the job, and doing so would not be a reasonable accommodation.

Question 12

Home ownership relates to social class mobility because
A)It can become a source of wealth.
B)People who own their own homes are less apt to stay in the same school systems as people who rent.
C)The expenses of homeownership decrease the money available to send children to college.
D)All of the above

Accepted Answer

Homeownership can increase wealth through equity in the property, which can provide individuals with opportunities for social mobility. Options B and C may play a role in social class mobility, but they are not directly related to homeownership.

Question 13

Which of the following is/are a significant obstacle to poorer children obtaining a college education?
A)The closing of many public colleges
B)Not knowing how to prepare college applications and complete financial aid forms
C)The military draft
D)Their attitudes about higher education

Accepted Answer

Not knowing how to prepare college applications and complete financial aid forms can be a significant obstacle to poorer children obtaining a college education. Without this knowledge, they may not be aware of available resources or may not be able to successfully apply to colleges or receive financial aid. The other choices, the closing of public colleges, the military draft, and attitudes about higher education, may affect access to college education, but they are not as significant as the lack of knowledge and resources to navigate the college application and financial aid process.

Question 14

At Best Buy, the Employee Resource Groups (ERGs), are called Employee Business Networks (EBNs). Which of the following is not true for the Best Buy EBNs?
A)They are supported by senior management
B)Members communicate only electronically
C)EBNs are expected to have goals
D)EBNs must submit an annual report

Accepted Answer

The statement "Members communicate only electronically" is not true for Best Buy EBNs. The EBNs also organize and participate in various in-person events and activities. All other statements are true for Best Buy EBNs.

Question 15

Which of the following explains why education is important to one's ability to achieve social mobility?
A)Recent improvements in public education have contributed significantly to people's ability to move up in social class.
B)Everybody in the U.S. has access to educational opportunities if they want to take them.
C)Resources for public education come from property taxes, so all communities offer the same educational opportunities.
D)None of the above

Accepted Answer

The statements A, B, and C do not accurately explain why education is important to one's ability to achieve social mobility. A is incorrect because it doesn't address the fundamental role of education in social mobility, just recent improvements. B is misleading because, despite theoretical access, there are significant disparities in the quality of education based on socioeconomic status. C is false because resources for public education vary greatly across different communities, largely due to the reliance on property taxes, leading to unequal educational opportunities.

Question 16

According to the Job Accommodation Network, which of the following statements about employees with disabilities is not true?
A)The average cost of an accommodation is $600.
B)The average cost of an accommodation is $1,200.
C)It costs more to replace a person with disabilities than to accommodate his/her disability.
D)As much as 56% of the accommodations cost nothing.

Accepted Answer

According to the Job Accommodation Network, the average cost of an accommodation is $600, not $1,200.

Question 17

According to the U.S. Census Bureau, in 2008 what percentage of the population between 21 and 64 years old had a disability?
A)10.5%
B)5%
C)16.5%
D)20%

Accepted Answer

According to the U.S. Census Bureau, in 2008, 16.5% of the population between 21 and 64 years old reported having a disability. Therefore, the best choice is (C) 16.5%.

Question 18

One's social class status is determined by
A)How much money a person has.
B)Where a person lives.
C)Income, wealth, educational achievement and occupational prestige.
D)Income and wealth alone.

Accepted Answer

Social class status is determined by a combination of factors such as income, wealth, educational achievement, and occupational prestige. It is not solely based on how much money a person has or where they live. These other factors play a significant role in determining one's social class status.

Question 19

The term cultural capital means
A)One's ethnic background.
B)The amount of money each ethnic group earns.
C)What one knows about manners, how one speaks, dresses, etc.
D)One's social class.

Accepted Answer

Cultural capital refers to the knowledge, skills, education, and other cultural assets that a person possesses, including manners, communication skills, and style of dress. It is not related to one's ethnic background, income, or social class, but rather the cultural experiences and exposure a person has had throughout their life.

Question 20

Best Buy's corporate culture is built upon what they call their three pillars which are
A)Employees, customers and the community
B)Employees, profits and shareholders
C)Profits, customers and management
D)Diversity, retailing and sales

Accepted Answer

Best Buy's corporate culture is centered on their belief that employees, customers, and the community are the most important constituents in their business. This is evidenced by their commitment to employee well-being, such as providing a flexible work environment, offering competitive compensation and benefits; their focus on customer experience by providing outstanding service and promoting customer satisfaction, and their commitment to giving back to their communities through volunteerism, donations and sponsorships. Thus, Choice A is the most appropriate option.

Introduction

In terms of the deaf, Best Buy

The advantage of social capital is that

Classism can lead to problems in the workplace because

According to this case, only one of the following has not been done by Best Buy employees for people with disabilities. Which one is it?

The advantages of employing people with disabilities include all but which of the following?

Research reveals that

Many people believe that everyone who works hard has an equal chance to advance in social class because

Compared to previous age cohorts, Gen Xers (1960-1980)

The Americans with Disabilities Act prohibits discrimination on the basis of a disability

Which of the following is not true about Include, Best Buy's Employee Business Network for people with disabilities?

Example(s) of "reasonable accommodation" under the Americans with Disabilities Act include

Home ownership relates to social class mobility because

Which of the following is/are a significant obstacle to poorer children obtaining a college education?

At Best Buy, the Employee Resource Groups (ERGs) , are called Employee Business Networks (EBNs) . Which of the following is not true for the Best Buy EBNs?

Which of the following explains why education is important to one's ability to achieve social mobility?

According to the Job Accommodation Network, which of the following statements about employees with disabilities is not true?

According to the U.S. Census Bureau, in 2008 what percentage of the population between 21 and 64 years old had a disability?

One's social class status is determined by

The term cultural capital means

Best Buy's corporate culture is built upon what they call their three pillars which are