__________ means allowing employees to make decisions about how service is provided to customers.
A) Knowledge control
B) Quality control
C) Standards enforcement
D) Empowerment
E) Delivery detailing

Question

Quizplus · Accepted Answer

Empowerment means giving employees the authority and responsibility to make decisions about serving customers. It increases employee job satisfaction and motivation, and improves customer satisfaction as well.

__________ Means Allowing Employees to Make Decisions About How Service