_______ is an alternative dispute resolution technique in which someone who works for the organization, and is widely respected and trusted, hears grievances on a confidential basis and attempts to arrange a solution.
A) Ombudsmanship
B) Facilitation
C) Peer review
D) Mediation
E) Arbitration

Question

Quizplus · Accepted Answer

Ombudsmanship involves an independent third party within the organization who can assist in resolving disputes and maintaining confidentiality. Facilitation, peer review, mediation, and arbitration can also be used in conflict resolution, but they do not necessarily involve an ombudsman.

_______ Is an Alternative Dispute Resolution Technique in Which Someone