Brennan Manufacturing monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products. In this case, Brennan Manufacturing is using ________ control.
A) feedforward
B) concurrent
C) MBO
D) feedback

Question

Quizplus · Accepted Answer

At the output stage, managers use feedback control to provide information about customers' reactions to goods and services so that corrective action can be taken if necessary. A feedback control system that monitors the number of customer returns alerts managers when defective products are being produced.

Brennan Manufacturing Monitors the Number of Customer Returns for Each