The manager of Triks Burgers keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products. By using this tracking system, the manager of Triks Burgers is utilizing ________ control.
A) output
B) bureaucratic
C) input
D) MBO

Question

Quizplus · Accepted Answer

Triks Burgers is tracking an output (number of customers served) and will adjust its production process to try to match demand. This is a form of output control. All managers develop a system of output control for their organizations. First they choose the goals that they think will best measure efficiency, quality, innovation, and responsiveness to customers. Then they measure to see whether the performance goals and standards are being achieved at the corporate, divisional, functional, and individual employee levels of the organization.

The Manager of Triks Burgers Keeps Track of the Number