Dalton Inc. fired several good employees to make a structural change that would save money and guarantee other jobs. Despite the fact that the change did result in the promised improvements, other employees began to distrust the company and fear for their own jobs. Which of the following reasons for resisting change is observed in the given scenario?
A)Cognitive dissonance
B)Belief that the change is wrong
C)Resentment of the change agent
D)Hearing only what employees want or expect to hear

Question

Quizplus · Accepted Answer

The reason for resistance seen in the given scenario is the belief that the change is wrong. The employees are fearful that they too may be fired in the future despite the promised improvements, which suggests that they see the decision to fire several good employees as unethical or unfair. Cognitive dissonance, resentment of the change agent, and hearing only what employees want or expect to hear do not seem to be as relevant factors in this scenario.