Question 1

Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed.Aziz is engaged in which management function?
A)Repairing
B)Organizing
C)Monitoring
D)Controlling
E)Executing

Accepted Answer

Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Question 2

Customers are likely to put up with poor-quality products only if your organization is
A)underperforming in innovation.
B)using computerized customer service.
C)the only one of its kind.
D)in a very competitive industry.
E)lacking strong environmental policies.

Accepted Answer

If your organization is the only one of its kind, customers may put up with products or services that are less than stellar but only because they have no choice.But if another organization comes along and offers a better-quality product, you may find your company falling behind.

Question 3

The concept of a "flat" world means
A)employees are learning to suppress negative emotion in the workplace.
B)corporations are developing a preference for a new, flatter organizational structure.
C)a recession now slows the economies of most nations simultaneously.
D)globalization has leveled the playing field for emerging economies.
E)businesspeople are now more conservative in their approach to investment.

Accepted Answer

American firms have been going out into the world in a major way, even as the world has been coming to us.This has led to what New York Times columnist Thomas Friedman has called, in his book The World Is Flat, a phenomenon in which globalization has leveled (made "flat") the competitive playing fields between industrial and emerging-market countries.

Question 4

When a manager at a software company is determining whether to hire more full-time programmers or possibly more temporary ones, he is engaged in
A)planning.
B)organizing.
C)managing.
D)leading.
E)controlling.

Accepted Answer

Organizing is defined as arranging tasks, people, and other resources to accomplish the work.Organizing includes determining the tasks to be done, by whom, and what the reporting hierarchy is to be.

Question 5

Setting goals and deciding how to achieve them is called
A)controlling.
B)managing.
C)planning.
D)organizing.
E)leading.

Accepted Answer

Planning is defined as setting goals and deciding how to achieve them.

Question 6

By mid-century, the percentage of Hispanics (of any race) in the U.S.population is expected to ______, and the percentage of non-Hispanic whites is expected to ______.
A)stay the same; increase
B)double; decrease
C)decrease; increase
D)double; increase slightly
E)stay the same; decrease

Accepted Answer

By mid-century, the mix of American racial or ethnic groups will change considerably, with the United States becoming half (54%) racial or ethnic minority.Non-Hispanic whites are projected to decrease from 66% of the population in 2008 to 46% in 2050.African Americans will increase from 14% to 15%, Asians and Pacific Islanders from 5.1% to 9.2%, and Hispanics from 15% to 30%.

Question 7

Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage?
A)A poorer standard for news-gathering.
B)Relying too heavily on advertising, rather than customer subscriptions, for revenue.
C)Decline in newspaper readership over the last 70 years.
D)Preference of customers for getting news in a nonverbal format.
E)An increase in salaries and material costs within the industry.

Accepted Answer

How did newspapers lose their way? First, by giving away the product, and second, by relying too much on advertising for revenue.

Question 8

Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
A)Environmental action
B)Being responsive to customers
C)Innovation
D)Quality
E)Efficiency

Accepted Answer

Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.This means an organization must stay ahead in four areas: (1) being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.

Question 9

The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called its
A)competitive advantage.
B)quality.
C)efficiency.
D)innovation.
E)effectiveness.

Accepted Answer

Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

Question 10

Paul has been tasked with creating a new microsite on his engineering company's intranet.The site will house company-approved design procedures and efficiency strategies for all employees.Creating the design microsite is a form of
A)strategy management.
B)e-management.
C)project management.
D)knowledge management.
E)morale management.

Accepted Answer

Knowledge management is the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.

Question 11

Finding ways to deliver new or better goods or services is called
A)advancement.
B)streamlining.
C)innovation.
D)efficiency.
E)quality control.

Accepted Answer

Finding ways to deliver new or better goods or services is called innovation.No organization, for-profit or nonprofit, can allow itself to become complacent, especially when rivals are coming up with creative ideas."Innovate or die" is an important adage for any manager.

Question 12

A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month.This is an example of
A)planning.
B)organizing.
C)leading.
D)controlling.
E)marketing.

Accepted Answer

Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

Question 13

In seeking competitive advantage, the first law of business is to
A)take care of your shareholders.
B)take care of your stakeholders.
C)take care of the customer.
D)take care of the environment.
E)take care of your employees.

Accepted Answer

The first law of business is: Take care of the customer.Without customers, whatever they're called, sooner or later there will be no organization.This is known as responsiveness to customers, an important component of competitive advantage.

Question 14

Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume.
A)videoconferencing
B)meeting
C)e-mail
D)telecommuting
E)collaborative computing

Accepted Answer

Studies show that employees lose valuable time and productivity when dealing with excessive and unimportant e-mail volume and increasing amounts of cell-phone spam.

Question 15

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as
A)environmentalism.
B)globalization.
C)ethics.
D)the bottom line.
E)sustainability.

Accepted Answer

Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Question 16

As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries.This is an example of the challenge of managing for
A)your own happiness.
B)globalization.
C)ethical standards.
D)sustainability.
E)diversity.

Accepted Answer

With the pressure to meet sales, production, and other targets, managers can find themselves confronting ethical dilemmas.An example would be how much leeway to give employees in giving gifts to prospective clients in a foreign country to try to land a contract.

Question 17

The company's culture most directly affects
A)the number of competitors a firm has.
B)the number of products a company makes.
C)the amount charged for the firm's products or services.
D)the manager's happiness.
E)the education of the workforce.

Accepted Answer

One's experience in management is greatly affected by the company's culture.Culture, or style, is indeed an important matter, because it affects your happiness within an organization.

Question 18

Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function?
A)Planning
B)Clarifying
C)Organizing
D)Controlling
E)Leading

Accepted Answer

Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.The various groups involved often have different needs and wants, so an essential part of leadership is resolving conflicts.

Question 19

Monitoring performance and taking corrective action as needed is called
A)improvising.
B)planning.
C)organizing.
D)improving.
E)controlling.

Accepted Answer

Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Question 20

Which of the following is one of the four principal functions of management, also known as the management process?
A)Organizing
B)Scheduling
C)Motivating
D)Executing
E)Monitoring

Accepted Answer

Managers perform what is known as the management process, also called the four management functions: planning, organizing, leading, and controlling.

Quiz 1: The Exceptional Manager: What You Do, How You Do It

Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed.Aziz is engaged in which management function?

Customers are likely to put up with poor-quality products only if your organization is

The concept of a "flat" world means

When a manager at a software company is determining whether to hire more full-time programmers or possibly more temporary ones, he is engaged in

Setting goals and deciding how to achieve them is called

By mid-century, the percentage of Hispanics (of any race) in the U.S.population is expected to , and the percentage of non-Hispanic whites is expected to .

Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage?

Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?

The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called its

Paul has been tasked with creating a new microsite on his engineering company's intranet.The site will house company-approved design procedures and efficiency strategies for all employees.Creating the design microsite is a form of

Finding ways to deliver new or better goods or services is called

A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month.This is an example of

In seeking competitive advantage, the first law of business is to

Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume.

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as

As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries.This is an example of the challenge of managing for

The company's culture most directly affects

Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function?

Monitoring performance and taking corrective action as needed is called

Which of the following is one of the four principal functions of management, also known as the management process?