Question 1

Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be
A)first-line managers.
B)functional managers.
C)middle managers.
D)general managers.
E)top managers.

Accepted Answer

Top managers make long-term decisions about the overall direction of the organization.They need to pay a lot of attention to the environment outside the organization, being alert for long-run opportunities and problems and devising strategies for dealing with them.Thus, executives at this level must be future oriented, dealing with uncertain, highly competitive conditions.

Question 2

The primary measure of success of a nonprofit organization is typically
A)the total revenue.
B)ROI.
C)the effectiveness of the services delivered.
D)the market share.
E)the number of services available.

Accepted Answer

In a nonprofit organization, although income and expenditures are very important concerns, the measure of success is usually the effectiveness of the services delivered.

Question 3

Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization.He receives most of his strategic direction from the organization and supervises several department managers in his workplace.Derrick is a
A)first-line manager.
B)middle manager.
C)tactical manager.
D)functional manager.
E)coordination manager.

Accepted Answer

Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.One title in nonprofit organizations may be "clinic director" for example.

Question 4

A senior vice president is an example of what level of manager?
A)first-line
B)top
C)leadership
D)middle
E)merit

Accepted Answer

An organization's top managers tend to have titles such as "chief executive officer (CEO)," "chief operating officer (COO)," "president," and "senior vice president."

Question 5

Which of the following statements about a manager's worklife is not among the findings of management scholar Henry Mintzberg?
A)Managers work long hours.
B)Most managerial tasks require lengthy periods of time for completion.
C)Managers rely more on verbal than on written communication.
D)Managers work at an intense pace.
E)Managers' work is characterized by variety.

Accepted Answer

Managers tend to work long hours at an intense pace; their work is characterized by fragmentation, brevity, and variety; and they rely more on verbal than on written communication.Only about a tenth of the managerial activities observed by Mintzberg took more than an hour; about half were completed in under 9 minutes.Phone calls averaged 6 minutes, informal meetings 10 minutes, and desk-work sessions 15 minutes.

Question 6

Abbie recently joined a professional organization for certified public accountants, and was happy that her firm offered to pay the dues.This type of group is an example of a(n) ______ organization.
A)for-profit
B)nonprofit
C)administrative
D)mutual-benefit
E)aid-based

Accepted Answer

Mutual-benefit organizations are voluntary collections of members such as political parties, farm cooperatives, labor unions, trade associations, and clubs whose purpose is to advance members' interests.

Question 7

According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play?
A)Analytical
B)Professional
C)Interdependent
D)Disciplinary
E)Interpersonal

Accepted Answer

From his observations and other research, Mintzberg concluded that managers play three broad types of roles or "organized sets of behavior": interpersonal, informational, and decisional.

Question 8

Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called
A)first-line managers.
B)middle managers.
C)general managers.
D)functional managers.
E)initial managers.

Accepted Answer

Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel, who are, of course, all those people who work directly at their jobs but don't oversee the work of others.

Question 9

Tonya is a structural engineer who works for a large international firm.She designs the concrete and steel structures that support even the largest and most complex buildings.Because of her high level of technical skills, Tonya is best referred to as a
A)knowledge worker.
B)blue-collar worker.
C)self-managed worker.
D)first-line worker.
E)first-line manager.

Accepted Answer

A knowledge worker is one who has a great deal of technical skill such as Tonya has in this example.

Question 10

Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers.She is a(n)
A)directional manager.
B)middle manager.
C)first-line manager.
D)general manager.
E)area manager.

Accepted Answer

Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel, who are, of course, all those people who work directly at their jobs but don't oversee the work of others.Supervisor is the name often given to first-line managers as a whole.

Question 11

After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave.Here, Eric was acting in a ______ role.
A)leadership
B)negotiator
C)liaison
D)authority
E)entrepreneur

Accepted Answer

In a role of leader, you are responsible for the actions of your subordinates, since their successes and failures reflect on you.Your leadership is expressed in your decisions about training, motivating, and disciplining people.

Question 12

In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates.
A)figurehead
B)negotiator
C)spokesperson
D)monitor
E)disseminator

Accepted Answer

As a monitor, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or gathered from snippets of conversation with subordinates you meet in the hallway.

Question 13

Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called
A)executional managers.
B)first-line managers.
C)middle managers.
D)functional managers.
E)general managers.

Accepted Answer

Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.

Question 14

Which of the following is an example of a decisional role that managers play?
A)Figurehead
B)Spokesperson
C)Resource allocator
D)Liaison
E)Monitor

Accepted Answer

In their decisional roles, managers use information to make decisions to solve problems or take advantage of opportunities.The four decision-making roles are entrepreneur, disturbance handler, resource allocator, and negotiator.

Question 15

Management theorist Peter Drucker compared the workplace of the future to a
A)pyramid.
B)symphony orchestra.
C)flattened oval.
D)chess game.
E)warship.

Accepted Answer

The workplace of the future may resemble a symphony orchestra, famed management theorist Peter Drucker said.Employees, especially so-called knowledge workers, can be compared to concert musicians.Their managers can be seen as conductors.The conductor's role is not to play each instrument but to lead them all through the most effective performance of a particular work.

Question 16

In the traditional management pyramid, managers are classified into ______ levels.
A)two
B)three
C)four
D)five
E)six

Accepted Answer

Managers may be classified into three levels: top, middle, and first-line.

Question 17

The United Way and Nature Conservancy are examples of which type of organization?
A)For-profit
B)Nonprofit
C)Administrative
D)Mutual-benefit
E)Aid-based

Accepted Answer

Nonprofit organizations' purpose is to offer services to some clients, not to make a profit.Examples of such organizations are hospitals, colleges, and social-welfare agencies (e.g., the Salvation Army, the Red Cross).

Question 18

A ______ manager is responsible for just one organizational activity.
A)specialist
B)first-line
C)singular
D)functional
E)top-level

Accepted Answer

A functional manager is responsible for just one organizational activity.

Question 19

Matthew, the president of a diesel engine research firm, was welcoming potential partners from a large automobile corporation in Europe.Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role?
A)Figurehead
B)Analytical
C)Monitor
D)Visionary
E)Disseminator

Accepted Answer

In your figurehead role, you may show visitors around your company.In general, you perform symbolic tasks that represent your organization.

Question 20

Which type of nonprofit organization offers services to all clients within its jurisdiction?
A)Administrative
B)Mutual-benefit
C)Aid-based
D)Authority
E)Commonweal

Accepted Answer

One particular type of nonprofit organization is called the commonweal organization.Unlike nonprofit service organizations, which offer services to some clients, commonweal organizations offer services to all clients within their jurisdictions.Examples are the military services, the U.S.Postal Service, and your local fire and police departments.

Quiz 1: The Exceptional Manager: What You Do, How You Do It

Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be

The primary measure of success of a nonprofit organization is typically

Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization.He receives most of his strategic direction from the organization and supervises several department managers in his workplace.Derrick is a

A senior vice president is an example of what level of manager?

Which of the following statements about a manager's worklife is not among the findings of management scholar Henry Mintzberg?

Abbie recently joined a professional organization for certified public accountants, and was happy that her firm offered to pay the dues.This type of group is an example of a(n) ______ organization.

According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play?

Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called

Tonya is a structural engineer who works for a large international firm.She designs the concrete and steel structures that support even the largest and most complex buildings.Because of her high level of technical skills, Tonya is best referred to as a

Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers.She is a(n)

After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave.Here, Eric was acting in a ______ role.

In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates.

Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called

Which of the following is an example of a decisional role that managers play?

Management theorist Peter Drucker compared the workplace of the future to a

In the traditional management pyramid, managers are classified into ______ levels.

The United Way and Nature Conservancy are examples of which type of organization?

A ______ manager is responsible for just one organizational activity.

Which type of nonprofit organization offers services to all clients within its jurisdiction?