Social media is being increasingly used by the airline industry to the extent that it allows an unhappy passenger waiting in a check-in line to get his complaint resolved in no time by tweeting his dissatisfaction while in queue.

Question

Quizplus · Accepted Answer

Many airlines have dedicated social media teams that monitor and respond to customer concerns and complaints on various social media platforms like Twitter, Facebook and Instagram. This enables quick and efficient resolution of issues for customers.

Social Media Is Being Increasingly Used by the Airline Industry