Palero collects information from phone centres, Internet sites, and contacts that salespeople have with their customers.These contacts are called _____.
A)tangible contacts
B)touch points
C)stimuli
D)response centres

Question

Quizplus · Accepted Answer

CEM's main focus is exclusively on customer interactions or touch points.Touch points are just another way to describe customer interactions with the brand or company.

Palero Collects Information from Phone Centres, Internet Sites, and Contacts