Which of the following is an example of an organizational citizenship behavior?
A)Andre normally leaves work at five,but yesterday his boss ordered him to work until eight o'clock.
B)The manager at the loading dock was instructed to learn a new computer inventory program.
C)An office administrator volunteered to help a sales manager compile an organizational history.
D)Six of co-workers went out for hamburgers at noon yesterday to celebrate a birthday.
E)All of the above are examples of organizational citizenship behaviors.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to voluntary actions that employees take to go beyond their formal job requirements and contribute to the organization's success. The office administrator in option C is volunteering to help a sales manager compile an organizational history, which is an example of organizational citizenship behavior. Options A, B, and D do not involve going beyond formal job requirements or contributing to organizational success, while option E includes options that do not fit the definition of organizational citizenship behavior.

Which of the Following Is an Example of an Organizational