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Hiro Sells Building Materials to Local Contractors

Question 69

Multiple Choice

Hiro sells building materials to local contractors.He wants to build long-term relationships with his contractors through effective follow-up.After delivering the materials ordered,Hiro can demonstrate __________ by checking with his contractors right after the delivery and addressing any problems promptly.


A) assurance and profitability
B) responsiveness and empathy
C) tangibility and competence
D) profitability and reliability
E) reliability and tangibility

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