Question 1

________ is a coping strategy in which you avoid or ignore stressors.
A) Escape
B) Symptom management
C) Primary
D) Secondary
E) Outcome control

Accepted Answer

Avoiding or ignoring stressors is a form of escape coping strategy, where the individual may try to distance themselves from the source of stress, physically or psychologically, or distract themselves from the stressor. This is not an effective long-term strategy as it does not address the underlying problem and may create additional problems such as procrastination or denial.

Question 2

Which of the following is an approach used because it is speedy and can overcome any kind of resistance?
A) facilitation and support
B) explicit and implicit coercion
C) manipulation and co-optation
D) participation and involvement
E) education and commitment

Accepted Answer

Explicit and implicit coercion is the approach used because it disregards resistance and uses force to achieve the desired outcome. This approach is often used when speed is important to achieve a specific goal.

Question 3

The facilitation and support approach to overcoming resistance to change should be used when
A) there is a lack of information.
B) the initiators do not have all the information they need to make the change.
C) people are resisting because of adjustment problems.
D) someone will clearly lose out in the change, and that person has considerable power to resist.
E) speed is essential and the initiators have considerable power.

Accepted Answer

The facilitation and support approach is best used when people are resisting because of adjustment problems. This approach involves helping employees cope with the change and providing them with the necessary support and resources to adapt to the new way of doing things. This approach recognizes that people may resist change not because they don't want it, but because they find it difficult to adjust to the new reality. By providing support and assistance, organizations can help employees overcome their resistance and embrace the change.

Question 4

The advantage of _________ as a means of overcoming change is that once persuaded,people will often help with the implementation of the change.
A) facilitation and support
B) explicit and implicit coercion
C) negotiation and agreement
D) participation and involvement
E) education and communication

Accepted Answer

Education and communication are effective in overcoming resistance to change because once people understand the reasons for the change and how it benefits them or the organization, they are more likely to support and assist with the implementation of the change.

Question 5

________ is a stress-reduction technique that uses electronic monitors to train people to detect muscular tension.
A) Muscle relaxation
B) Meditation
C) Biofeedback
D) Holistic wellness
E) Cognitive restructuring

Accepted Answer

The stress-reduction technique that uses electronic monitors to train people to detect muscular tension is called biofeedback. It involves measuring physiological functions, such as muscle tension, heart rate, and blood pressure, and providing feedback to the individual to learn how to control these functions. Therefore, the best choice is C) Biofeedback.

Question 6

The first step of the ABCDE method of cognitive restructuring is
A) identify the consequences of your beliefs.
B) list your beliefs about the event or problem.
C) describe how energized and empowered you feel at the moment.
D) formulate a counterargument for your initial thoughts and beliefs.
E) name the event or problem.

Accepted Answer

The ABCDE method of cognitive restructuring starts with "E) name the event or problem." This is the first step where you identify and describe the situation that is causing distress or negative emotions.

Question 7

__________ are perceptions of whether a stressor is irrelevant,positive,or negative.
A) Coping strategies
B) Primary appraisals
C) Secondary appraisals
D) Tertiary appraisals
E) Escape strategies

Accepted Answer

Primary appraisals are the initial evaluations people make about whether something is a threat, challenge, or opportunity. These appraisals involve judgments about the significance of a potential stressor, and whether it is positive, negative, or irrelevant. Coping strategies are the actions people take to manage stress, while secondary appraisals involve evaluations of one's ability to cope with a stressor. Tertiary appraisals involve evaluating the outcomes of coping efforts. Escape strategies involve avoiding or denying a stressor rather than actively coping with it.

Question 8

Claire is working 24/7 to meet a deadline.She often uses _________,a method for stress reduction that involves slow,deep breathing.
A) muscle relaxation
B) meditation
C) cognitive restructuring
D) holistic wellness
E) biofeedback

Accepted Answer

The answer of Claire is working 24/7 to meet a...

Question 9

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.
A) facilitation and support
B) explicit and implicit coercion
C) manipulation and co-optation
D) participation and involvement
E) education and commitment

Accepted Answer

Manipulation and co-optation can be relatively quick and inexpensive methods for overcoming resistance to change, as they involve influencing others subtly or bringing them into a beneficial relationship to gain their support without extensive costs or delays.

Question 10

Social and political pressures can cause organizations to need to change.Discuss some of these pressures that are affecting many organizations today,and explain how organizations can be ready for them.Provide specific examples.

Accepted Answer

The answer of Social and political pressures can cause organizations...

Question 11

Tony has a full courseload and a full-time job.He has tried everything he can think of to help him deal with his stress,but nothing has worked.He plans to go see a counselor next week.What method relies on therapeutic intervention?
A) muscle relaxation
B) meditation
C) cognitive restructuring
D) holistic wellness
E) biofeedback

Accepted Answer

Cognitive restructuring is a therapeutic intervention that involves identifying and challenging negative thought patterns to alter unwanted behavior or treat mood disorders, which is typically done with the help of a counselor or therapist.

Question 12

The education and communication approach to overcoming resistance to change should be used when
A) there is a lack of information.
B) the initiators do not have all the information they need to make the change.
C) people are resisting because of adjustment problems.
D) someone will clearly lose out in the change, and that person has considerable power to resist.
E) speed is essential and the initiators have considerable power.

Accepted Answer

Education and communication are effective when resistance is due to a lack of information or misunderstanding. Providing clear, accurate information can help alleviate concerns and reduce resistance.

Question 13

Meghan is a little stressed over an assignment.She just can't seem to identify an easy way to get this work done,but she's not one to give up.Finally,she says: "If this way fails,I can always try another method." This indicates a positive
A) coping strategy.
B) primary appraisal.
C) secondary appraisal.
D) tertiary appraisal.
E) escape strategy.

Accepted Answer

Meghan's statement reflects a secondary appraisal, which involves evaluating one's coping options and resources after recognizing a stressful situation. Her readiness to try another method if the current one fails shows she is assessing her options to manage the stress, characteristic of secondary appraisal.

Question 14

Barbara is managing two franchises and is a single mother of three children.Which stress-reduction technique would Barbara find inexpensive and easy to use?
A) muscle relaxation
B) biofeedback
C) cognitive restructuring
D) holistic wellness
E) therapy

Accepted Answer

Muscle relaxation is a technique that can be practiced at any time without any special equipment or expense. Barbara can practice muscle relaxation by tensing and relaxing her muscles, which can help reduce stress levels. It is an effective technique that can be easily integrated into her busy daily routine as a single mother and franchise manager. B) Biofeedback, C) cognitive restructuring, and E) therapy may require additional expenses and time commitment which could make it difficult for Barbara to adopt. D) Holistic wellness may also require additional expenses and lifestyle changes, making it less feasible for her.

Question 15

When _________,the explicit and implicit coercion approach to overcoming resistance to change should be used.
A) there is a lack of information
B) the initiators do not have all the information they need to make the change
C) people are resisting because of adjustment problems
D) someone will clearly lose out in the change, and that person has considerable power to resist
E) speed is essential and the initiators have considerable power

Accepted Answer

When speed is essential and the initiators have considerable power, the explicit and implicit coercion approach to overcoming resistance to change should be used. This approach involves using threats, manipulation, and other forms of coercion to force individuals to accept the change. However, this approach should only be used as a last resort, as it can create negative feelings and foster a culture of fear within the organization.

Question 16

_________ is the last step of the ABCDE method of cognitive restructuring.
A) To identify the consequences of your beliefs
B) To list your beliefs about the event or problem
C) To describe how energized and empowered you feel at the moment
D) To formulate a counterargument for your initial thoughts and beliefs
E) To name the event or problem

Accepted Answer

The last step of the ABCDE method of cognitive restructuring involves evaluating how you feel after challenging your initial beliefs, which is described as feeling energized and empowered.

Question 17

JerryUp was one of the original cell phone providers.While it remained profitable for many years,after the advent of the Apple iPhone,the company realized that it missed its opportunity to stay in the lead of the cell phone market.

Accepted Answer

The answer of JerryUp was one of the original cell...

Question 18

When other tactics will not work or are too expensive,the best approach to overcoming resistance to change is
A) facilitation and support.
B) explicit and implicit coercion.
C) manipulation and co-optation.
D) participation and involvement.
E) education and commitment.

Accepted Answer

The answer of When other tactics will not work or...

Question 19

The negotiation and communication approach to overcoming resistance to change should be used when
A) there is a lack of information.
B) the initiators do not have all the information they need to make the change.
C) people are resisting because of adjustment problems.
D) someone will clearly lose out in the change, and that person has considerable power to resist.
E) speed is essential and the initiators have considerable power.

Accepted Answer

When someone will clearly lose out in the change, and that person has considerable power to resist, the negotiation and communication approach is the best option. This approach involves addressing concerns and potential losses through communication, negotiation, and compromise. It helps to identify the cause of resistance and find common ground to reach a favorable outcome for both parties. This approach is particularly effective in situations where there is a power dynamics at play, which may limit the ability to impose change.

Question 20

__________ is a method for stress reduction that involves directing thoughts away from yourself.
A) Muscle relaxation
B) Meditation
C) Cognitive restructuring
D) Holistic wellness
E) Biofeedback

Accepted Answer

The method described is meditation, which involves focusing the mind and redirecting thoughts away from oneself to achieve a sense of calm and relaxation. A, C, D, and E are all other methods for stress reduction, but do not involve directing thoughts away from oneself in the same way that meditation does.

Quiz 16: Managing Change and Stres

________ is a coping strategy in which you avoid or ignore stressors.

Which of the following is an approach used because it is speedy and can overcome any kind of resistance?

The facilitation and support approach to overcoming resistance to change should be used when

The advantage of _________ as a means of overcoming change is that once persuaded,people will often help with the implementation of the change.

________ is a stress-reduction technique that uses electronic monitors to train people to detect muscular tension.

The first step of the ABCDE method of cognitive restructuring is

__________ are perceptions of whether a stressor is irrelevant,positive,or negative.

Claire is working 24/7 to meet a deadline.She often uses _________,a method for stress reduction that involves slow,deep breathing.

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.

Social and political pressures can cause organizations to need to change.Discuss some of these pressures that are affecting many organizations today,and explain how organizations can be ready for them.Provide specific examples.

Tony has a full courseload and a full-time job.He has tried everything he can think of to help him deal with his stress,but nothing has worked.He plans to go see a counselor next week.What method relies on therapeutic intervention?

The education and communication approach to overcoming resistance to change should be used when

Meghan is a little stressed over an assignment.She just can't seem to identify an easy way to get this work done,but she's not one to give up.Finally,she says: "If this way fails,I can always try another method." This indicates a positive

Barbara is managing two franchises and is a single mother of three children.Which stress-reduction technique would Barbara find inexpensive and easy to use?

When _________,the explicit and implicit coercion approach to overcoming resistance to change should be used.

_________ is the last step of the ABCDE method of cognitive restructuring.

JerryUp was one of the original cell phone providers.While it remained profitable for many years,after the advent of the Apple iPhone,the company realized that it missed its opportunity to stay in the lead of the cell phone market.

When other tactics will not work or are too expensive,the best approach to overcoming resistance to change is

The negotiation and communication approach to overcoming resistance to change should be used when

__________ is a method for stress reduction that involves directing thoughts away from yourself.