Question 1

Describe at least five possible actions from the general framework of options that can be used to address diversity issues.Which approach fully endorses the philosophy behind managing diversity?

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Question 2

Meghan has a virtual interview with ABQ,Inc.for a receptionist position.The interviewer asks Meghan about any potential physical limitations she has.Meghan,who uses a walker,chooses not to answer.She does not get the job.
Explain how this situation involves both discrimination and stereotyping.What should the interviewer have done differently and why? How would the Human Resources manager address what the interviewer did?

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Question 3

Identify the five "generations" that are in,or about to enter,the US labor force.Give the birth years each generation represents,and discuss the broad traits of each.Give an example of an age-related conflict in values or traits from your own experience.

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Question 4

Summertime Inc.is a multinational energy company.They have an aging,experienced staff and are concerned about losing many of their senior workforce in the next five to eight years.What type of initiatives can Summertime institute to help retain some of the senior staff?

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Question 5

Managing diversity gives an organization the ability to grow and maintain its business in an increasingly competitive marketplace.Provide two examples that show how an organization might benefit from managing diversity.

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Question 6

Name and explain at least seven of the barriers to implementing successful diversity programs.Suggest ways that organizations can overcome these barriers.
The following is a list of the most common barriers to implementing successful diversity programs:

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Question 7

Describe what is meant by "managing diversity." What is the business rationale for this?

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Question 8

What is a stereotype? How are stereotypes formed and maintained? Present an example of a stereotype that affected your perception.Was it accurate or not?

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Question 9

Describe the status of the US workforce in terms of gender diversity/equality.Does this represent significant change from the past? Argue your position.

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Question 10

Describe the two attributional tendencies that can bias our interpretations of observed behavior.Give an example of each.Why are these important for managers to understand?

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Question 11

Explain Kelley's model of attributions,making sure to discuss both the dimensions of behaviors and the types of attributions people can make.

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Question 12

What is discrimination,and what is affirmative action? Evaluate whether affirmative action programs are good or bad for organizations.Identify a specific example of the benefits or problems of affirmative action at your college.

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Question 13

Soltis & Sons is a management consulting firm that is attempting to grow its business by targeting small businesses that are run by women or immigrants.In pursuing this strategy,the company has hired employees of other cultures whose first language is not English.Many of these employees are under 30 and they do not have college degrees.While this effort is leading to a workforce that mirrors the clients,the company finds that employees and managers are experiencing difficulties communicating with one another.This leads to misunderstandings and a decrease in productivity and customer satisfaction.For example,if a manager gives instructions about completing a certain task to an employee who fails to fully comprehend the instructions,the employee may make mistakes.
The director of Human Resources is considering whether or not to offer some type of training,yet none has been offered to date.She thinks some employees may be impacted by negative stereotypes associated with a lack of work experience with people from different cultures.She also noted that some work teams do not like to be supervised by younger people of color.A few employees quit over this issue and management is trying to decide what to do.
Using the 3-Step Problem-Solving Approach and the Organizing Framework,how can Soltis & Sons address the problem?

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Quiz 4: Social Perception and Managing Diversity