Nina works for a regional department store.At least once a week,she visits a store in the chain and pretends to be a customer.Once she leaves the store,she records her impressions of the store's sales associates and how she was treated.Sales associates who did an above average job handling Nina's sometimes difficult requests receive a small bonus.Nina is a(n):
A) store employee scanner
B) mystery shopper
C) incognito customer
D) retail inspector
E) store observer

Question

Quizplus · Accepted Answer

Nina's job title is that of a mystery shopper, as she visits the store pretending to be a customer and records her impressions of the store's sales associates. The fact that sales associates who did an above average job handling Nina's sometimes difficult requests receive a small bonus indicates that her role is that of a mystery shopper.

Nina Works for a Regional Department Store