When Abram opened his seafood market in Alberta,he was amazed at the number of customers who asked him to prepare the fresh lobster,shrimp,and crawfish they had just purchased.When setting up his store,he had not set aside a place for performing this service.Customer research would have prevented this _____________ gap.
A) communication
B) standards
C) performance
D) knowledge
E) research

Question

Quizplus · Accepted Answer

Customer research would have prevented this knowledge gap, as it would have provided Abram with insights into customer expectations and needs, allowing him to anticipate the demand for preparation services.

When Abram Opened His Seafood Market in Alberta,he Was Amazed