Service excellence will occur only when:
A) top management is committed to that objective
B) management resolves every individual complaint
C) employees have been trained on the job
D) service standards are phrased in generalities
E) top management has centralized all decision making

Question

Quizplus · Accepted Answer

Top management must be willing to accept the temporary difficulties and even the increased costs associated with improving service quality.

Service Excellence Will Occur Only When