The _____ is the difference between customers' expectations and their perceptions of customer service.
A) motivational guide
B) attitudinal bias
C) learned response
D) service gap
E) retail influencer

Question

Quizplus · Accepted Answer

The service gap is the difference between what customers expect and what they perceive they received from a service provider. This gap can range from minor to significant, and it can be caused by a variety of factors, such as a lack of communication, inadequate training, or a failure to meet customer needs and expectations. Understanding and addressing the service gap is essential for improving customer satisfaction and loyalty.

The _____ Is the Difference Between Customers' Expectations and Their