Daniel,a customer care executive at Shopahol.com,an E-commerce site,receives a complaint from an elderly customer regarding a mismatch in the product delivered to him.While dealing with such a customer,Daniel should:
A) adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.
B) be careful not to let biases about older people interfere with good service.
C) try to sound patronizing while addressing the customer's grievances.
D) adopt a condescending attitude and treat the customer accordingly.

Question

Quizplus · Accepted Answer

Be careful not to let biases about older people interfere with good service. Don't ignore or offend older customers by making statements such as "Hang on, old timer. I'll be with you in a minute."

Daniel,a Customer Care Executive at Shopahol