James is an administrative assistant whose main job is to answer phones and book appointments. However, he is also talented in programming, and modifies his job so that he can also update the company website because he finds that work engaging. James is engaging in:

Question

Quizplus · Accepted Answer

Job crafting is the process by which employees redefine their job tasks, roles, and responsibilities to make their work more meaningful and engaging. In this case, James has modified his job duties to include website updates, which is an example of job crafting. Job modeling refers to the socialization process in which an employee learns how to behave in their new job by observing and copying the behavior of others. Job flex and job plasticity are not recognized terms in the field of organizational behavior.

James Is an Administrative Assistant Whose Main Job Is to Answer