Which of the following statements about customer focus is false?
A)It must start at the top of the organization.
B)It is a central part of TQM.
C)It can be facilitated by soliciting feedback from the customer.
D)It requires that all employees see the customer as the focus of their activity.
E)It can be achieved solely by demonstrating leadership .

Question

Quizplus · Accepted Answer

Customer focus cannot be achieved solely by demonstrating leadership. It requires a concerted effort from all levels of the organization and all employees to prioritize the customer and their needs. While leadership can set the tone and create a culture of customer focus, it is not enough on its own to ensure success.

Which of the Following Statements About Customer Focus Is False