A representative from AT&T called Dr. Michaels after he switched to its new U-verse telephone system. The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service. This is an example of a(n) __________ call.

Question

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This is a follow-up call since the representative is reaching out to Dr. Michaels after he switched to the new U-verse telephone system to ensure customer satisfaction and address any issues or questions.

A Representative from AT&T Called Dr