Disney approaches service recovery on _____________.
A) A case by case basis based upon the empowered cast members
B) A basis of the total amount spent by the customer
C) A formula that insures all customers are treated equally when a problem occurs
D) The basis of the greatest harm theory
E) All of the above

Question

Quizplus · Accepted Answer

Disney empowers its cast members and allows them to handle each service recovery situation on a case-by-case basis to provide personalized solutions that best meet the customer's needs.

Disney Approaches Service Recovery on _____________