When it is said that a service can not be separated form the provider, a service's quality can only be as good as that of the provider him/herself, the service is said to have __________.
A) Variability
B) Creativity
C) Non-valence reward for returns
D) Nordstrom's concept
E) All of the above

Question

Quizplus · Accepted Answer

The concept being described is variability, which refers to the fact that services are often highly dependent on the skills and abilities of the individuals providing them. This can lead to variability in the quality of the service depending on who is providing it. The other options are not relevant to this concept.

When It Is Said That a Service Can Not Be