While writing a customer satisfaction, the marketing director for Brand X Bank came up with a set of questions that the customer should answer by circling a number between 1 and 7 where 1 meant that they were very dissatisfied by that aspect of their experience and 7 meant that they were very satisfied by that aspect of their experience.He is using _________ questions to collect this information.

Question

Quizplus · Accepted Answer

Closed-ended questions have a limited set of response options, and in this case, the customer is asked to circle a number between 1 and 7, making it a closed-ended question. The other choices in the question are not relevant to the format of the question being asked.

While Writing a Customer Satisfaction, the Marketing Director for Brand