The __________________ is the monetary number that indicates what a customer will spend with a firm over time.
A) Recency, frequency, and amount
B) Word of mouth value
C) Customer lifetime value
D) Customer longevity spending
E) Estimated spending
Correct Answer:
Verified
Q24: To use CRM, companies are _.
A) Redesigning
Q25: Fred Reichheld, a customer loyalty expert, has
Q26: For CRM to succeed, it must have
Q27: CRM is _.
A) A software system
B) A
Q29: The ultimate goal of CRM is maximizing
Q30: Pedigree Puppy Club is a CRM program
Q31: CRM stands for _.
A) Consumer Retention Management
B)
Q83: Customer loyalty is defined as _.
A)Repeat purchases
B)The
Q87: Customer satisfaction is defined as _.
A)The degree
Q88: Garrett is moving into retirement and wants
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