CRM stands for _________________.
A) Consumer Retention Management
B) Customer Related Metrics
C) Customer Relationship Management
D) Consumer Rights Monitor
E) Customer Retention Management

Question

Quizplus · Accepted Answer

CRM stands for Customer Relationship Management, which is the process of managing and maintaining relationships with customers. It involves collecting and analyzing customer data to improve customer interactions and experiences, with the goal of increasing customer retention and loyalty. None of the other choices accurately describe what CRM stands for.

CRM Stands for _________________