Carol's boss wants her to identify interactive customer touchpoints in the organization.She has decided that all except _______________ are interactive.
A) Call centers
B) The company's static website
C) The 1-800 telephone line
D) Sales representatives
E) Branch offices

Question

Quizplus · Accepted Answer

A static website is not interactive as it only provides information to customers and does not allow for any exchange or interaction between the customer and the organization. All other options listed allow for some form of interaction or exchange between the customer and the organization.

Carol's Boss Wants Her to Identify Interactive Customer Touchpoints in the Organization.She