Scott thinks about the challenges and opportunities that his customers face from their point of view.In fact, he reinforces to all members of his team that their jobs revolve around satisfying customers.Scott ______________.
A) Has a customer mindset
B) Is trying to maximize profits, no matter what
C) Is focusing his team on the bottom line
D) Has a short term orientation
E) Needs to expand his managerial horizons

Question

Quizplus · Accepted Answer

Scott's focus on understanding the challenges and opportunities of his customers and reinforcing the importance of customer satisfaction to his team demonstrates a customer mindset.

Scott Thinks About the Challenges and Opportunities That His Customers