CRM software will work.The most important aspect for the firm is to recognize _____________.
A) Paying too much money for the software will doom the firm
B) Everyone is expected to willingly embrace the implementation
C) Change is easy
D) How it can enable a customer-centric organization
E) The software should be dumped if it doesn't perform to expectations within the first three months.

Question

Quizplus · Accepted Answer

The most important aspect for the firm is to recognize how CRM software can enable a customer-centric organization. This means that the focus should be on the benefits of the software for the customers and how it can help improve customer satisfaction and loyalty. The other choices are either not relevant or may lead to negative consequences (such as dumping the software too early).

CRM Software Will Work