____________ is most likely NOT considered a customer touchpoint.
A) Point-of-sale systems
B) Follow-up calls
C) Records from direct selling
D) Customer complaints to call centers
E) Managerial assessment of customer loyalty
Correct Answer:
Verified
Q38: Which of the following is NOT true
Q39: Customer satisfaction is defined as _.
A) The
Q40: CRM is _.
A) A software system
B) A
Q40: Implementing a CRM system and then having
Q41: _ is the third phase in the
Q43: Six times a year,Patrick and Sally send
Q45: _ is the first phase in the
Q46: Key parts of the marketing plan that
Q47: Data mining is a part of _
Q50: A data warehouse _.
A) Is a place
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