Which of the following is NOT true about CRM?
A) It is a business strategy to select and manage the most valuable customer relationships
B) It adopts a profit-centric business philosophy
C) It helps in increasing the effectiveness of marketing initiatives
D) It enables and supports the implementation of a customer orientation
E) It helps in increasing customer retention
Correct Answer:
Verified
Q29: The ultimate goal of CRM is maximizing
Q33: In which phase of the CRM process
Q34: CRM is a short hand way to
Q35: _ is NOT an element of the
Q39: Customer satisfaction is defined as _.
A) The
Q40: Implementing a CRM system and then having
Q40: CRM is _.
A) A software system
B) A
Q41: _ is the third phase in the
Q42: _ is most likely NOT considered a
Q43: Six times a year,Patrick and Sally send
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