Question 1

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating

Accepted Answer

Diane is sharing information with a different department within the same level of hierarchy, which is a horizontal communication.

Question 2

The key to protecting digital communication systems against fraud,hackers,identity theft,and other threats is

Accepted Answer

Prevention techniques such as strong passwords are essential to protect digital communication systems against fraud, hackers, identity theft, and other threats. While file-sharing services, ethical employees, well-funded IT departments, and minimizing turnover are all important factors in maintaining secure digital communication systems, none of these are as crucial as using prevention techniques such as strong passwords.

Question 3

The more management levels through which a message passes,the

Accepted Answer

The more management levels through which a message passes, the more opportunities there are for the message to be misinterpreted, distorted, or filtered. This can lead to a loss of important information or a change in the intended meaning of the message. Therefore, the message may become more distorted as it passes through more management levels.

Question 4

According to Deborah Tannen,men are more likely than women to

Accepted Answer

According to Deborah Tannen's research, men are more likely to boast about their achievements or accomplishments, whereas women tend to downplay or minimize their achievements in conversation.

Question 5

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

Smiling can help create a positive and welcoming atmosphere and can make the other person feel more comfortable and open to communication.

Question 6

Compared to women,men tend to

Accepted Answer

The answer of Compared to women,men tend to
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Question 7

Gossip and rumor in an organization are part of the _____,which itself is a type of ______ communication channel.

Accepted Answer

The grapevine is the unofficial communication system of the informal organization, a network of in-person and online gossip and rumor. Research shows that the grapevine delivers as much as 70 percent of all organizational communication.

Question 8

Channels of communications that follow the chain of command and are considered as official are _____ communication channels.

Accepted Answer

Formal communication channels are those that follow the chain of command and are considered official. This type of communication is characterized by specific protocols, procedures, and rules that define the rules of interaction in a structured environment. These channels are often used to convey critical information, such as company policies, management decisions, or strategic plans.

Question 9

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

Informal communication channels are those through which communication develops outside the organizational structure and do not follow the chain of command. These channels can be personal or social and are not established by the organization. They are often used to share information, build relationships, and form alliances among employees within the organization.

Question 10

A manager who is instructing his employee about work tasks is communicating

Accepted Answer

When a manager is instructing an employee, it typically involves a vertical communication where the manager is providing direction to the employee who is lower in the organizational hierarchy.

Question 11

Which of the following is not true of e-mail?

Accepted Answer

According to recent statistics, the number of e-mail users worldwide continues to grow, and there is no evidence of a decline. Therefore, the statement that the number of e-mail users has peaked and begun to decline is not true.

Question 12

Which of the following is appropriate for workplace e-mail?

Accepted Answer

It is important to maintain a work-life balance and respect others' personal time by not sending e-mails outside of work hours.

Question 13

________ is a person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories.

Accepted Answer

A person's characteristic speaking patterns is referred to as their linguistic style. It encompasses various elements of speech like pacing, pausing, tone of voice, use of questions and stories, etc.

Question 14

When thieves use your name and good credit rating to get cash or buy things,they are engaging in

Accepted Answer

Thieves are using the victim's identity to commit the crime, therefore it is called identity theft.

Question 15

Which of the following is a "don't" when attempting to improve communication?

Accepted Answer

Closing your eyes can come across as disinterest or disengagement in the conversation, and can hinder communication.

Question 16

Which of the following statements is true?

Accepted Answer

Research suggests that men tend to withdraw and isolate themselves when problem solving, whereas women seek out others for support and can interpret men's withdrawing as lack of caring. The other statements are not supported by research and are not accurate generalizations about men and women.

Question 17

At the end of the fiscal year,Dilinger Investments releases an earnings report to clients.By sending the earnings reports to its clients,Dilinger Investments is communicating

Accepted Answer

By sending earnings report to clients, Dilinger Investments is communicating externally.

Question 18

The grapevine is

Accepted Answer

The grapevine is not a formal communication channel, and its accuracy cannot be determined as it varies from situation to situation. It can sometimes be faster than formal channels, but it is not a reliable source of communication. However, it is true that the grapevine can be more active when official communication is lacking, making communication via the grapevine more prevalent in those situations. Therefore, the best choice is E.

Question 19

Which of the following indicates how official communications should be routed?

Accepted Answer

An organizational chart typically shows the hierarchy of an organization, including the different departments, positions, and reporting relationships. This can help clarify how official communications should flow through the chain of command.

Question 20

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of ________ communication.

Accepted Answer

This is an example of downward communication, where information flows from higher authority (in this case, the dean) to lower levels (department chairs) within the organizational hierarchy.

Quiz 15: Interpersonal Organizational Communication: Mastering the Exchange of Information