Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)
A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.

Question

Quizplus · Accepted Answer

Donna is responsible for overseeing the daily tasks of cashiers and front desk employees, which are typically first-line management responsibilities. She is not high enough in the company to be considered a middle or top manager, and there is no indication that she is a team leader or board member without further context.

Donna Manages the Service Desk and Makes Routine Decisions Related