The point where the customer interfaces directly with the service organization is:
A)the front room.
B)the back room.
C)onstage.
D)the floor.

Question

Quizplus · Accepted Answer

The point where the customer interfaces directly with the service organization is referred to as "the front room." This term is used to distinguish the areas of service delivery that are visible and directly interact with the customer from those that are not (the back room).

The Point Where the Customer Interfaces Directly with the Service