In a service package the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

Question

Quizplus · Accepted Answer

This statement is true. Intangible activities in a service package, such as expertise, knowledge, and skills, rely heavily on the quality of employees and the development and maintenance of the firm's knowledge assets. Therefore, the training and retention of skilled employees become more critical.

In a Service Package the Greater the Emphasis on Intangible